FREQUENTLY ASKED QUESTIONS (FAQ)

Q1: Are the items original?

✅ 100% authentic from Japan outlet. In the near future, we are planning to bring in products from USA outlets as well.

Q2: Can I receive the item before finishing my installment?

✅ Yes, you can receive your item even before completing your payment. (Subject to installment options like Atome / SpayLater / Grab PayLater)

Q3: How long does it take to receive my order?

✅ Ready stock: 1-3 working days

✅ Preorder from Japan: 2-3 weeks (working days)

Q4: What if there’s an issue or defect?

✅ You may refer to our Return & Refund Policy. However, customer satisfaction and problem-solving are always our top priority.